Privacy and Compliance

We operate independently of any official agencies and do not utilize our platform to gather information for personal gain or to target our clients, competitors, or specific user groups. Client data is protected with stringent privacy measures, and we guarantee the confidentiality and security of all personal information.

We strictly adhere to national laws and regulations, including the requirement for a doctor’s prescription when necessary. We do not sell our products to individuals under the age of 21.

Order Fulfillment and Delivery

All orders are dispatched via Registered Airmail, requiring a signature upon receipt for security purposes. If your package does not arrive as expected, please notify us by email with details of the issue. In the event you have lost your order ID, provide us with your name, shipping address,
and the date of dispatch to facilitate our records search.

Delivery Times

• USA: 5-7 days

If your purchase is delayed or retained by customs, please inform us immediately so that we can assist you promptly.

Shipping Information

Orders are dispatched within 24 hours of payment confirmation. For larger orders, we may divide the shipment into multiple packages, which will be sent on different days. This could extend the overall delivery timeline by a few days.

All packages are sent via Registered Airmail to ensure added security and tracking capabilities.

Order Cancellation Policy

We do not accept order cancellations after payment has been processed. Please review your order details thoroughly before completing your purchase, as all sales are final.

Should you have any questions or require further assistance, our customer support team is ready to help.

Claims & Refund Policy

We operate on a no-claims and no-refunds basis to ensure efficient and straightforward service. Please review your order details carefully before completing your purchase, as all sales are final. We are committed to providing high-quality products and stand behind their quality. If you receive a defective or damaged item, contact our customer support team within 24 hours of receipt for assistance. Our dedicated support team is available to address any questions or concerns you may have. Exceptions to this policy are rare and made on a case-by-case basis.

For any inquiries, please reach out to our support ticket.

•  Support Ticket: Submit a Ticket